1 Year Since Policy

This appointment is required for former practice members who haven’t been to our office in a year or longer. During this visit, we will do an initial consultation, CLA INSiGHT nervous system scans, and get you adjusted.

6 Month Since Policy

This appointment is required for former practice members who haven't been to our office in six months. It's your chance to update us on what's changed with your health during the time we have missed you. We'll review your health goals and do an updated CLA INSiGHT scan to assess the changes in your nervous system and get you adjusted.

Report of Findings Cancellation Policy

If you do your Report of Findings within a month of your First Visit, it’s free. If you don’t come back for over a month, your Report of Findings will cost $100.

The cost of your Report of Findings is included in the payment for your First Visit. If you cancel your Report of Findings within 24 hours or fail to show up, you will not be charged.

If you reschedule and cancel your Report of Findings within 24 hours or fail to show up a second time, you will be charged $100. If you reschedule and cancel your report within 24 hours or fail to show up a third time, we will need to schedule another First Visit at the full price.

Team-Based Practice Policy

We have a team-based practice, meaning everyone will be seen and served by all of our in-house chiropractors equally. This way, you get more than one brain, heart, and set of eyes for your optimal health, healing, and function!

Cancellation Policy

Your appointment time is reserved just for you and/or your family. Please be courteous and provide notice of at least 24 hours to cancel or reschedule appointments. This helps to ensure that we can run an efficient and effective practice and meet the needs of those who are waiting to get an appointment. Cancellations made prior to 24 hours of your appointment will not be charged. Cancellations or rescheduled appointments made less than 24 hours of your appointment and no shows will be charged the FULL amount of the service booked using the payment information on file. An email, text, or social media message does not qualify as a cancellation. You are responsible for your appointments and have access to them through this online scheduling portal.

Late Arrival Policy

We must adhere to the time allotted for your appointment to respect our time and the time of all practice members. Please arrive 5-10 minutes early for your scheduled appointment. This allows for a stress-free arrival with a few moments to relax. If you are 5 minutes late to your appointment, there will be less time for us to review your health goals, gain an understanding of your response to nervous system centered chiropractic care, perform a detailed neurospinal analysis and deliver gentle, yet specific adjustments. We understand that life happens and we do our best to extend grace to all the families we serve, but with appointments scheduled every 10 minutes, you've already missed half your appointment. To accommodate every practice member, we will shorten your appointment time if you arrive late. If you are 10 minutes late, your appointment will be rescheduled and charged in FULL.

Allergy Notice

Since many of our practice members suffer from Multiple Chemical Sensitivities, we ask you to not wear any perfumes, colognes, or scented lotions.

No Shoes Policy

One of the best ways to create a healthy home is to adopt a no-shoes-indoors policy. Since we always have little ones crawling around on the ground and are passionate about keeping our office free from toxins, we require everyone to remove their shoes before entering into our space.

Philosophical Agreement + Terms of Service

When a person seeks Chiropractic care and we accept to provide such care, it is essential we have a clear understanding of our objectives and responsibilities. The following concepts are central to the way Chiropractic is practiced in our office: Health is the state of optimal physical, mental, and social well-being, not merely the absence of disease, symptoms, or infirmity. Alterations or distortion to the tone, tension, or shape of the nervous system (especially the spine) interferes with its ability to function optimally. This interference is referred to as vertebral subluxation. The purpose of the chiropractic adjustment in this office is to assist the body in correcting vertebral subluxations in order to remove any interference, thereby restoring clear communication throughout the body and optimizing the overall expression of health. We do not offer diagnosis or treatment for specific diseases. Our only practice objective is to analyze and correct vertebral subluxations, as well as support your body in the process of healing and integrating your adjustments. If during your assessment a non-chiropractic finding arises you will be informed and referred to the appropriate healthcare provider.

Financial Policy

Payments are due at the time of service or as agreed upon at the beginning of your care. All practice members are required to keep a credit or debit card on file. We accept cash, credit cards, and debit cards (including HSA and Flex Spending cards). We DO NOT provide diagnostic codes or superbills for the purpose of insurance reimbursement. However, we are happy to provide an itemized receipt for your records. If you desire to receive care, we will make every attempt to provide an affordable payment arrangement.

First Visit Non-Refundable Deposit

In order to book your first visit, you will be charged a $150 non-refundable fee.

Medicare (for Medicare Part B) Policy

If you are a Medicare beneficiary, you understand that our licensed chiropractors are not enrolled as Medicare providers. Medicare has onerous technical and administrative requirements that must be met for services to be considered medically necessary covered benefits. We believe those requirements take unnecessary time away from the services we provide. Since we are not enrolled providers, we cannot submit claims to Medicare and Medicare will not pay for our services even though the same services might be paid by Medicare if you obtained them from a Medicare enrolled provider. Therefore, by choosing our services, you are exercising your right to privacy and electing, of your own free will, not to use your Medicare benefits. As such, you are agreeing to pay cash at the time of service for all services you elect to receive from us with no expectation that Medicare will reimburse you. You understand that we will not submit claims to Medicare on your behalf or provide you with a statement or billing codes that you can submit to Medicare yourself. If you want Medicare to pay for services that might be considered covered benefits, you should seek those services from a Medicare enrolled provider. If you decide at any point after you start services with us that you want Medicare to pay for the services it covers, we will be happy to recommend a Medicare enrolled provider and terminate your services with us. You also understand that since we are not enrolled Medicare providers, our services are not subject to Medicare’s maximum allowable charge. You agree that you, your caregivers, family members, authorized representatives or power of attorney will not, under any circumstance, submit our claims, invoices, receipts or statements to Medicare for reimbursement or to obtain a denial for a Medicare supplemental insurance plan. Even if your Medicare supplemental insurance plan, Medicare Advantage Plan (MAP), or commercial insurance plan will reimburse you for medically necessary services by providers not enrolled with Medicare, we do not provide a letter stating we are not enrolled as a Medicare provider or a statement for submission. These plans often require you to obtain a denial from Medicare before it will pay for your services, but we cannot submit a bill to Medicare merely to get a denial because we are not enrolled providers.

Membership Policy

In order to best support you, it is ideal to see your chiropractor on a regular basis and we value consistency. When it comes to nervous system centered chiropractic care, we understand that our bodies heal in layers and to meet your wellness goals, it is beneficial to have a regular long term relationship. We are here to support you through it all. To make this financially feasible for a larger percentage of the community, we offer memberships. This is an opportunity for you to pre-pay for a specific number of visits at a discounted rate. Our front desk staff will communicate these financial options with you at your first visit, but all pre-paid packages of 4 adjustments expire 60 days after the date of purchase and all pre-paid packages of 12 adjustments expire 90 days after the date of purchase.

Office Dog Policy

In our office we have three trained therapy dogs, Peanut, Kaptyn, and Kyro. Peanut is a golden retriever who has been genetically tested and does not have the dander gene. Kaptyn and Kyro are golden doodles who are hypoallergenic. We will not have a dog in the office on Thursdays for those who prefer a day without the dogs.